Direct Hire Fulltime with Client *

NYC - Hybrid ( Onsite 2/3 days…

Skills: must have application support exp, exp with sql, some programming language exp c# , .net , ticketing systems exp

General Duties

• Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly.
• Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer.
• Create and drive permanent solutions and improvements after root cause is identified.
• Identify opportunities for automation and operational efficiencies.
• Ensure support readiness prior to the deployment of any change to the production environment.
• Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization.
• Create, maintain and share technical knowledge documentation in knowledgebase repository.
• Participate in an on-call rotation with other team members.
  Knowledge and Experience
• Bachelor's degree in Computer Science or related field
• 5+ years .NET/C# experience
• 5+ years experience in writing SQL queries
• PowerShell scripting experience
• Experience with JIRA, Confluence or similar bug-tracking tools
• Familiarity with Object-Oriented Design & Development
• Familiarity with CI/CD pipeline concepts a plus but not required.
  Qualification and Skills
• Strong troubleshooting and analytical skills
• Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
• Excellent time management skills and ability to manage a varied workload to tight deadlines.
• Comfortable working in a fast-paced environment and work independently with minimal oversight
• Great communicator who keeps all stakeholders updated with issue progress and updates
• Strong communication skills (written and oral)
• Commercial awareness