Kavyos Consulting is looking for a Fulltime Position -.NET/C# IT application production support...

    Direct Hire Fulltime with Client *

    NYC - Hybrid ( Onsite 2/3 days…

    Skills: must have application support exp, exp with sql, some programming language exp c# , .net , ticketing systems exp

    General Duties

    • Monitor incoming tickets, assess appropriate priority by working with business and triage accordingly.
    • Independently troubleshoot and resolve technically complex, mission-critical issues and prioritize with the customer.
    • Create and drive permanent solutions and improvements after root cause is identified.
    • Identify opportunities for automation and operational efficiencies.
    • Ensure support readiness prior to the deployment of any change to the production environment.
    • Customer service orientation is key. Collaborate with internal business partners, engineering teams, and other technology teams in the organization.
    • Create, maintain and share technical knowledge documentation in knowledgebase repository.
    • Participate in an on-call rotation with other team members.
      Knowledge and Experience
    • Bachelor's degree in Computer Science or related field
    • 5+ years .NET/C# experience
    • 5+ years experience in writing SQL queries
    • PowerShell scripting experience
    • Experience with JIRA, Confluence or similar bug-tracking tools
    • Familiarity with Object-Oriented Design & Development
    • Familiarity with CI/CD pipeline concepts a plus but not required.
      Qualification and Skills
    • Strong troubleshooting and analytical skills
    • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements
    • Excellent time management skills and ability to manage a varied workload to tight deadlines.
    • Comfortable working in a fast-paced environment and work independently with minimal oversight
    • Great communicator who keeps all stakeholders updated with issue progress and updates
    • Strong communication skills (written and oral)
    • Commercial awareness